FAQs

Frequently Asked Questions

What is Daikin?

Daikin Industries, Ltd. is a global leader in the market of commercial and industrial use air conditioning systems, with more than 40% of the market share in Japan and a well-established presence in China, Southeast Asia, Europe, and North America. The company is also one of the leaders in the fluorochemicals industry, with an approximately 20% share of the world market. The company employs roughly 19,000 people and has manufacturing operations in 11 countries. Daikin Industries, Ltd. is included in the Nikkei 225 Index.

What is the meaning of the company logo?

The triangle shape represents the integration of three technological areas (mechanics, chemistry and electronics) while the upper left direction of the triangle symbolizes Daikin’s innovative sprit that aspires toward the future. The two blue colors (corporate colors) used in the corporate logo and the triangle design element befit Daikin’s emphasis on intellect and brightness. Black expresses strength, a sense of positive presence, and stability.

What is Daikin’s position in the air conditioning industry?

Daikin’s share of the Japanese commercial air conditioning market is about 40%, so it is no surprise the Company’s commercial air conditioners are used widely in offices, shopping centers, restaurants, and other locations. In recent years, Daikin has focused on expanding sales of residential air conditioners as well, including products with humidity control functions. Today, Daikin remains a clear leader in the Japanese domestic air conditioning market, not only for its commercial products but also for its residential offerings.

Tell me about Daikin’s global business development.

In 1973, at a time when few Japanese companies had overseas operations, Daikin established Daikin Europe. Since then, we have established production and sales bases around the globe, such as Daikin Industries (Thailand). Building on our forecast of continued growth in the global air conditioning market, Daikin has remained committed to strategic and comprehensive global affiliations with companies such as Matsushita Electric Industrial of Japan and Trane Company, a top air conditioning manufacturer in the U.S. We now have a presence in eight regional markets around the world: Japan; Europe; North America; South and Central America; Asia and Oceania; China; the Middle and Near East and Africa, and India. We aim to serve our customers in each of these markets by providing optimal air conditioning products.

What kinds of air conditioning products are available?

We have a wide range of air conditioning products available. May it be for residential, multi-split or commercial use. You may check out our products page to browse through our different air conditioners.

What is Daikin’s position in the fluorochemical business?

Daikin is a pioneer in the fluorochemical business in Japan. Since becoming the first to commercialize fluorochemical in the domestic market in 1933, we have produced gases, resins, gums, and many other types of materials; moreover, we have gained a wealth of experience in all aspects of the industry from research, development, and production of fluorine chemicals to the manufacture of innovative products. Today, Daikin produces more than 1,800 kinds of fluorine compounds. As the world’s second-largest producer of fluorine chemicals after DuPont in the U.S.A., Daikin is successfully meeting the needs of the market.

What is the recommended horsepower for my space?

Here’s the guide for the suitable aircon capacity (hp) depending on your room size (sqm): 0.5hp – up to 6.4sqm, 1.0hp – up to 12.8sqm, 1.5hp – up to 20sqm, 2.0hp – up to 26sqm, 2.5hp – up to 32sqm and 3.0hp – up to 45sqm. We also encourage that you schedule an occular to one of our authorized dealers so that they can recommend a more accurate capacity for you. You may check the nearest dealers in you area here: https://www.daikin.com.ph/dealer-locator/

Can I ask details about the installation and mode of payment?

Our authorized dealers will provide the quotation for installation works. Each one has their own promos for discounts and installation costs and payment methods. We suggest that you contact them regarding this. Check www.daikin.com.ph/dealer-locator/ for nearest dealers in your area.

Where is Daikin's service centers?

“We do have service centers nationwide to assist you in your concerns. You may check the available service centers in your area through this links provided below:
Metro Manila
North Luzon
South Luzon
Visayas
Mindanao

Do you have spare parts?

Yes, we do offer spare parts! For inquiries, kindly call our hotline (02) 318-6800 loc. 3101 up to 3104. You may also send us an e-mail at assd_sp@daikin.com. ph.

What is the error code?

Get an initial check on the error code at: Error Code Search. If it isn’t resolved, you may reach out to our service centers near your area. Please refer to the service center question.

Do you have a price list?

Please get in touch with us on our Facebook page. You may also check the prices through our authorized dealers, selected SM Appliance Stores, and Abenson’s near you.

Where can I buy Daikin?

To buy Daikin products, we have authorized dealers and mega home appliances nationwide. You may view the list of authorized dealers here. You may also visit and order through Abenson’s and select SM Appliance Storesto purchase our units.

Is there warranty?

Yes. Warranty is activated by the authorized dealers only upon installing the unit. We offer 5 years warranty on compressor and 1 year on parts and services. However, if you bought and installed the unit from an unauthorized dealer, warranty is voided. We suggest for you to contact an authorized dealer to install your unit at: www.daikin.com.ph/dealer-locator/

Can I buy Daikin on Lazada?

Daikin units sold in Lazada may or may not be from Daikin authorized dealers. We recommend you to get contact from our dealers to ensure proper installation of the unit and avail of the warranty at: www.daikin.com.ph/dealer-locator/

Do you have window-type aircon units?

Unfortunately, we only sell split-type air conditioners for residential air conditioners, but we do have a D-Compact air conditioner, it’s a window-split hybrid. The aircon’s outdoor unit can fit perfecty on the provision of the window. You may check out the D-compact at www.daikin.com.ph/room-air/

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